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Applications Administrator

Rimhub is a boutique managed services company offering customized remote infrastructure management solutions to telecoms and enterprises.  We excel in providing specialized services such as network operations, service provisioning, application and database management, managed security services, finance and accounting and IT help desk services.  Our goal is to continually improve our processes and service levels to improve the profitability of our clients.

Job Description:

The Applications Administrator is responsible for working on hosted servers and resolving application issues for Internet Service Platform customers.

No. of Positions

3.

Responsibilities

  • Troubleshoot and resolve all escalated customer issues on Application issues
  • Identify multi-customer faults and escalate issues to Service Platform Engineering team
  • Identify reoccurring service issues and escalate to Service Platform Engineering team
  • Build automation into all parts of day-to-day tasks and duties
  • On call duties as required and must be accessible after hours for server problems or outages
  • Work on various maintenances & projects as required
  • As directed, complete and perform Work Orders
  • Work on various projects as required

Locations:
Gurgaon

Competencies:

  • Ability to interpret technical documents and reports
  • Excellent customer service and problem solving skills
  • Good communication skills
  • Ability to multi-task
  • Strong interpersonal skills for effective interaction with clients and third parties
  • Strong organizational and time management skills
  • Working knowledge of Microsoft Office and Outlook
  • Self-motivated to achieve work goals
  • Ability to work independent or with minimal supervision
  • Professional approach towards work related to adherence to timelines and other work responsibilities
  • Open to work in fixed US shift; 8:00pm – 5:00am (IST)

Qualifications & Experience

  • Minimum Education Qualification- B. Tech/BCA/Diploma holders
  • 1 to 3 years of experience on Windows hosted support role
  • Service provider environment preferred
  • Knowledge of UNIX, Linux, etc.
  • Knowledge of Microsoft Windows Server & web servers (Apache)
  • Knowledge of Internet Protocols (i.e.: DNS, SMTP, POP3, IMAP, HTTP, HTTPS, NTP, SNMP, etc.)
  • Working knowledge of Network Protocols, Sub-netting and TCP/IP etc.
  • Working knowledge of Virtualization software (VMWare)
  • Working knowledge of IIS Administration
  • Working knowledge of Internet Network, and multiple Internet applications

For consideration, please send your cv to india.jobs@rimhub.com