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Fraud Analyst/Sr. Fraud Analyst

Rimhub is a boutique managed services company offering customized remote infrastructure management solutions to telecoms and enterprises.  We excel in providing specialized services such as network operations, service provisioning, application and database management, managed security services, finance and accounting and IT help desk services.  Our goal is to continually improve our processes and service levels to improve the profitability of our clients.

Job Description:

The job profile includes monitoring of voice traffic (calls), analyzing customer profile and calling patterns to identify fraudulent activity, and deactivating service to minimize revenue leakage.

Responsibilities

  • Support for all products subjected to fraud and abuse 24x7x365
  • Prioritize and investigate call detail record (CDR) alarms provided by fraud management software
  • Deactivate accounts/services in billing system and provisioning databases if deemed fraudulent, reactivate accounts if necessary
  • Document all actions taken in appropriate databases
  • Contact customers regarding suspicious activity on their accounts
  • Receive and respond to customer inquiries as to status of their account and advise on solutions to remedy any security breaches (i.e. PBX equipment, credit card/identity theft, line tampering)
  • Work with LECs, IXCs and other industry parties on mutual customer usage and mutual fraud scams
  • Work closely with other depts. within company (credit/collections/billing, customer cervice, etc) to investigate and resolve fraudulent and other high usage issues
  • Investigate customer call disputes and recommend or deny applicable credits due
  • Analyze various reports and utilize other network/software tools to further locate fraudulent activity on the network
  • Track abuse issues and take applicable action to eliminate/block abuse
  • Work with Internet Service Protocol (ISP) community to assure email systems integrity
  • Escalate issues with potential for negative industry and/or corporate exposure

Locations:
Gurgaon

Competencies:

  • Excellent knowledge of telephony, products, and systems
  • Excellent skills with Equinox Protector Fraud management software
  • Ability to identify trends and take action to minimize risk
  • Excellent customer facing skills
  • Working knowledge of internal databases and billing systems

The above description is not exhaustive and may be subject to review and amendment periodically

Qualifications & Experience

  • Min. educational qualification – Graduation
  • Post graduates can also apply
  • Min. 2 years of experience working for a telecom company/bank
  • Good understanding of fraud management software
  • Expert in MS Excel
  • Excellent communication skills (written and oral)
  • Excellent analytical skills

For consideration, please send your cv to india.jobs@rimhub.com