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Network Operations Engineer-L3

Rimhub is a boutique managed services company offering customized remote infrastructure management solutions to telecoms and enterprises.  We excel in providing specialized services such as network operations, service provisioning, application and database management, managed security services, finance and accounting and IT help desk services.  Our goal is to continually improve our processes and service levels to improve the profitability of our clients.

Job Description:

The Applications Administrator is responsible for working on hosted servers and resolving application issues for Internet Service Platform customers.

No. of Positions

2

Responsibilities

  • 2nd level fault diagnosis & isolation for TDM, VOIP and IP Data network events
  • Remedy trouble ticket reception, creation and handling
  • Support Tier 1 staff for operational contact for service provider and carrier interactions, circuit testing with carriers in support of provisioning and fault isolation
  • Escalation support for customer service centres
  • Assisting in the resolution of wholesale and retail voice reachability issues
  • Assist during downtime or in peak loads with tier 2 retail ticket management & resolution
  • Respond and resolve network problems providing efficient and timely solution for voice, data, and internet networks
  • Pro-actively identify problems and improper functioning of the network where possible
  • Develop and implement innovation approaches that present ongoing benefits in areas of improving system/network manageability and reliability
  • When necessary, report any network troubles to appropriate Telcos or other vendors, and escalate accordingly
  • Follow-up on trouble reports to ensure problem resolution in within service level agreements
  • Promptly document all problems reported by way of trouble ticket system and always maintain accurate records. Monitor ticket queue frequently to ensure highest level of service possible
  • Escalate voice, data, and internet troubles to next escalation level (Team Leader and/or Manager), as required, to ensure restoration of service in a timely manner
  • Provide information about network outages to appropriate internal departments in a timely manner
  • Primary for co-ordinating network maintenance schedules. Notify all departments likely to be affected by network maintenance
  • Monitor and respond to alerts according to urgency, ensuring that alert is being acted on appropriately. Create request tracker tickets as needed, based on alerts
  • Provide back up for TAC and Fraud operations (after regular business hours)
  • Provide technical guidance, training, documentation, and mentoring to junior NOC Team members
  • Additional duties as required and possible assistance on Special Projects

Locations:
Gurgaon

Competencies:

  • Good understanding of TDM and SDH principles
  • Good understanding of IP and data network principles
  • Extensive experience of SDH/Sonet technology
  • Exposure on VoIP switches (Veraz/Sonus/Broadsoft/Genband)
  • Solid diagnostic and fault isolation skills
  • Understanding of SLA’s and Telco agreements
  • Weekend and rotating shift work is necessary to ensure 24/7 coverage of NOC Operations
  • Understanding of criticality of network records maintenance
  • Ability to multi-task and make important decisions independently
  • Advanced knowledge of PC including hardware skills, installations, troubleshooting, conflicts, etc.
  • Advanced knowledge of Windows and Unix platforms, technical knowledge (including
    maintenance and troubleshooting) of their respective TCP/IP stacks
  • Knowledge of TCP/IP and ATM (including maintenance and troubleshooting)
  • Technical knowledge (including development, maintenance and troubleshooting) of switching and routing, ADSL, ISDN, and DMS switches
  • Working knowledge of MS Word, Outlook, Excel, PowerPoint, and Visio
  • Good customer service and problem solving skills
  • Good coordination and communication skills
  • Self-motivated to achieve work goals
  • Professional approach towards work related to adherence to timelines and other work responsibilities

Qualifications & Experience

  • Minimum Education Qualification – B. Tech/BCA
  • Professional accreditation in Networking, Telecommunication and/or equivalent. Cisco Certified Network Associate or higher certification that is current (CCNA/CCNP/CCVP/CCIP)
  • 5-7 years of relevant experience in the field of voice & data
  • Knowledge of Internet networking and associated hardware
  • VoIP platform fault isolation, Broadsoft, Acme Packet, Veraz, Sonus soft switch/Media Gateways.
  • Network diagnosis and fault isolation: Lucent, Cisco, Redback, Extreme Networks, ECI and Nortel
  • Experienced with translations, routing and SS7/C7 signalling issues
  • Experience on any digital TDM switch/soft switch
  • Experience on any SDH digital transmission network
  • Experience on any Cisco routers/switches
  • Cabling and installation experience
  • Alarm management systems user

For consideration, please send your cv to india.jobs@rimhub.com