- Profit Enhancement for Telcos
- Improving Customer Satisfaction
- Protecting Revenue Leakage
- VoIP Subscriber Migrations
Over 50% Immediate Savings From Outsourcing Network Operations
A global telecom provider offering voice and data services to retail customers as well as wholesale carrier services.
Client challenged Rimhub to execute a plan for consolidating and outsourcing its Network Operation Center function. The objectives were to streamline operations for efficiency benefits and reduce operating costs.
Rimhub worked closely with Client to plan and transition their NOC function to its service delivery center.
•Identified the optimal number of resource headcount required for 24×7 coverage
•Created a knowledge base repository as a tool for quick reference and swift troubleshooting management
•Utilized Rimhub’s proprietary implementation methodology for a seamless transition
Rimhub demonstrated immediate savings of 51% within the first 6 months and has helped Client achieve 70% of cost savings since outsourcing its NOC function.
•Reduced monthly NOC cost from over $100K per month to less than $32K per month
•Provided 24×7 coverage with 60% fewer resource headcount as originally planned
•Improved customer satisfaction through enhanced SLAs and processes
“Rimhub has proven themselves to be the partner to work with. Between the pool of highly skilled talents that they employ, their versatility to adapt to our changing requirements, and their ability to meet our strict SLAs, Rimhub’s performance has exceeded my expectations. The staff excels in its ability to think outside the box while providing great technical solutions.”
— Client VP, Network Operations