IT Support Services

Rimhub understands the role of Information Technology (IT) within organizations and recognizes the significance it plays for companies focusing on growth and profitability. Our IT Support Services is an easy solution for infrastructure management cost control. When partnering with Rimhub, you’ll receive superior IT support services. In addition, you’ll have access to our industry knowledge and world class expertise and around the clock NOC Support.

  • Why Rimhub IT Support Services?
      • Significantly reduced system downtime
      • Network and endpoint security
      • Increased employee productivity
      • Strategic consulting & planning
      • Business continuity
      • Flexible pricing plans

    Service Offerings:

    • Desktop Support
      Free your organization of helpdesk functions to concentrate on your core business and let Rimhub focus on your computers. Our scope of ITIL compliant desktop support covers system management as well as user management.

    System Management:

      • Hardware inventory
      • PC lifecycle management
      • Software inventory and installation
      • Desktop security (anti-virus and anti-malware management)

      User Management:

        • Role-based access to operating systems and applications
        • Application of corporate policies
    • Data Center Support
      Rimhub’s data center support services can significantly improve your IT performance and reduce overheads. Our approach to service interruption avoidance is through proactive monitoring and providing responsive management. Rimhub’s highly skilled engineers help protect your assets by monitoring servers, devices, and a wide spectrum of infrastructure using the best-in-class tools. Should service interruption occur, our experts are quick to respond and minimize downtime. By making your data center support needs our responsibility, your organization not only benefits from an augmented IT support but also reduced operating costs.

    Monitoring, Reporting, and Management
    Rimhub can take away your strain of staffing by providing support for your mission critical systems and applications. Our certified IT professionals work around the clock to ensure that your applications are available and online to support your customers and business so that you don’t have to. Rimhub monitors, maintains, and manages:

      • Servers and storage
      • Applications
      • Databases
      • Virtualization
      • Messaging

      Managed Security/Unified Threat Management (UTM)
      Safeguarding your valuable IT investment requires a vast amount of resources. Rimhub provides cost-effective intrusion detection and protection processes to defend your IT infrastructure. When you utilize Rimhub’s managed security services, you benefit from a team of security experts who guard, mitigate damage, and protect your business through the use of all possible defensive mechanisms:

        • Firewall management
        • Anti-virus management
        • Patch management
        • Vulnerability management
        • Proactive penetrating testing
        • Application security testing

        Backup Disaster Recovery (BDR) and Managed Data Report
        When disaster occurs, the absence of a plan to bring operations back online can amount to massive financial losses including disruption to customers, not to mention negative reputation to your organization. Rimhub’s professional backup engineers can help you develop and implement a plan to protect your most valuable asset – your information. Additionally, Rimhub offers managed data services to backup data on your behalf according to the schedule, frequency, and other SLAs that you require. Should a disaster incident occur, Rimhub can provide quick response to help restore your data.

          • Role-based access to operating systems and applications
          • Application of corporate policies
      • Database Management
        Don’t let the growth of your business be hindered by poor database architecture. Rimhub’s application and database support solution is effective and affordable. Our certified database administrators have experience and expertise in managing, maintaining and designing complex database architecture. Avoid or minimize downtime through Rimhub’s application and database support offerings:

        • Database diagnostic, design, monitoring, and restoration
        • Application procurement, installation, and maintenance
        • Backup performance management
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    • Client Speak
      Client Speak

      "Rimhub IT staff are an important extension of our core team and allow PTGi to run global IT operations efficiently on a day-to-day basis. The team is responsive, diligent, and willing to go above the call of duty to make sure our IT operations are maintained at the highest level." Client VP of IT